Incoming Call Setting

How to Use the Incoming Call Setting on Your iPhone?

If you have an iPhone, the Incoming Call Setting is a useful feature for incoming calls. It will notify you that another call is incoming and help you keep track of it while you are in your current phone conversation.

It’s a great way to avoid missing important calls. Moreover, it’s free and can be activated on your own.

Ring All Phones:

One of the best ways to ensure that your calls don’t go unanswered is to set up a simultaneous ring. It’s an easy-to-use feature that can be configured on your office desk phones, employees’ lines, and your home phone so that calls will always be answered.

You can also ring all phones simultaneously by setting a ring time or a certain amount of time that a call must be answered before it’s realized as “no answer”. If a call is not answered, it’s automatically routed to a timeout destination.

Ring Only One Phone:

If you only want your phone to ring for certain contacts, you can do so by setting them as your favorites. This will make them ring even when the phone’s in silent mode.

If this doesn’t work, you can also mute your phone’s ringer. This is possible by enabling the Do Not Disturb mode.

The simultaneous ring is a feature that lets you have multiple phones ring when an incoming call comes in, even if you’re on another call or not available to take the call. This can help you streamline your inbound calls and get more done in less time.

Ring Multiple Phones:

Having a number ring multiple phones can help you ensure that important calls don’t get missed. It can be especially useful if you’re traveling for work, or if you often have to run errands.

You can set up simultaneous ringing to combine your home phone, office phone, and mobile phone into one. Then, when someone calls your configured phone number, all of your preprogrammed phones will ring at once and whichever phone you pick up first will receive the call.

Some VoIP providers also offer sequential ringing, where you can set up a list of phone numbers to ring and have the calls ring one by one until the call is answered. You can also choose to have a comforting message played during the sequence, which will let callers know they’re in the right place.


Ring Idle Teammate First:

The ability to ring idle team members at random is an excellent way to reduce call time without disrupting their day. When paired with another distribution method, this strategy can be a real game changer for busy agents.

Aside from the obvious tier level and time of day choices. Cradle offers several ways to go about determining the best possible agent for your next call. For instance, the aforementioned ringing all the agents at once, the above-mentioned random selection, or the alluring (and oh so enticing) option of ringing the idlest team members first. The most important question to answer here is which one is right for your operation.

Ring Web & Mobile App:

Ring web & mobile app is the option to receive your calls on your web/desktop & mobile apps at the same time. This setup is commonly used for businesses that have a mainline number and team members handling incoming calls.

In an incoming call setting, select the external number you want to route your calls to and then tick ‘Ring web & mobile app’. Your call notification will be sent to your chrome extension. Web dialer, desktop app, and mobile apps.

Ring Team Members:

If your business depends on a high call volume. It’s important to ensure that you have the right team members ready to answer client calls. One of the most effective ways to do this is by using ring groups.

A ring group is a call-handling strategy. That allows you to direct inbound calls to a specific set of phone numbers and extensions. This allows more agents to answer calls without hiring more staff.

Admins can configure a group to ring all phones simultaneously or select from a variety of ring patterns. Simultaneous ringing is best for large businesses that prioritize first-call resolution rates and low wait times.

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