Amazon Connect Outbound Calls:
In order to get the most out of Amazon Connect Outbound Calls, you must first create a campaign. Then, you must configure the attributes that will be stored in the contact flow. Then, you must set up the action that starts the call. This action will place the call into an AmazonConnect Contact Flow.
The next step is to design the campaign. If the campaign is a one-way call, it must include two types of attribute mapping: toll-free and DID/DDI.
Once you have set up your campaign, you can start sending calls. The first step is to create the campaign. This will require you to have access to a Service Channel. Once you have created the campaign, you must assign it to a queue. Now, you can choose the desired quota for your campaigns.
You can also choose which types of campaigns will be available in your campaigns. If you plan to use Amazon Connect for business purposes, you can create your own campaign using this method.
Setting up the Amazon Connect Outbound Calls:
Once you have created your campaign, you can assign agents to it. Once you have assigned your agents to a campaign, you can view their outbound requests in the Omni-Channel widget. You can then set the caller ID for each of these contacts and start recording.
Once you have set up your campaign, you can easily manage all of the details that will be associated with the campaign. You can then add a custom action to make the campaign work.
To set up your campaign, you can use the Omni-Channel in Salesforce. To do this, you can open the Salesforce account and choose the object you want to associate with it. Once you have a Service Channel, you need to set up your routing configuration.
Search for routing configurations and select the desired one. This will create a new queue for your campaign. You can now set up the campaign for outbound calls.
To set up an outbound call campaign, you will need to add the campaign to your Salesforce CRM. Once you have configured your caller ID, you will need to create a queue for this campaign. Once you have a queue for this campaign, you can add it to it and assign your agents to it.
To set up a call, you can also use the Amazon Connect API. The API is published and is used for other tasks.
To create an outbound call campaign in Salesforce, you need to enable the Omni-Channel. Then, you need to enable the Omni-Channel feature in Salesforce.
Then, you need to set up a queue for the outbound calls. In Salesforce, you can then assign the campaigns to agents. Once this is done, the agents will receive outbound requests in their Omni-Channel widget.
Creating a Amazon Connect Outbound Calls compaign:
When creating an Amazon Connect Outbound Call campaign, you should provide the necessary details for each call. The identifier of the customer should be included in the campaign.
The token is used for every call. You will need to use the contact ID and the source phone number in the campaign. A valid token will only allow you to place one or more calls on the same day. If you have multiple queues, you should create a specific queue for each type of call.
To create an outbound call campaign, you need to create a Salesforce queue for each campaign. The queue will contain the contact ID and the source phone number of each call. Then, you need to set up the action for each call and the corresponding agent to receive the outbound calls.
This will be the same process for all campaigns. Ensure that the UI of the application is simple to use and that the API is compatible with the source phone.
The AWS algorithm tracks the metrics in real-time and manages the outbound call pacing. The algorithm will determine how many calls to make when an agent enters the after-call work phase. The HVOC feature will automatically route the outbound calls from the inbound queue to the agent’s queue.
The HVOC will also automatically place calls when the inbound agent enters after-work. If an agent enters the after-call work stage, the algorithm will begin placing the outbound calls and route them to the appropriate outbound queue.