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O2 Live Chat Guru:
If you need to talk to your doctor online, you can use the O2 live chat, Guru. This service is available in the US and the UK. It has a great community of consumers who share tips and tricks to improve their customer experience. There are currently over 50 million customers chatting with GetHuman each year, and many more who use the service globally. So read on to find out what they do and how they make life easier for other consumers.
Zendesk and O2 Live Chat Guru:
The O2 Arena uses a combination of Zendesk and O2 Live Chat Guru to deliver a consistent customer experience. The company serves more than 50 million customers a year in the US alone. This article explains why the O2 Arena uses both products to meet its customer service goals. You can too! Just follow these simple steps and your customer service experience will be on track! Also, check out the Zendesk blog for tips on customer service and live chat.
O2 Arena customer service team uses the Zendesk family of products:
Using the Zendesk family of products for customer service is a good way to keep track of all your customers and manage their interactions. You can set up triggers that will automatically assign tickets to the right people, escalate tickets, and even notify you of updates on your tickets. So you can even integrate live chat into your website to converse with consumers in real-time.
Using the system can help you collect contact information from customers and guide them through the checkout process. The O2 Arena customer service team is a great example of a business that understands the value of customer engagement. The Arena has hosted top sports and musical artists for over 20 years.
Customers are immersed in the “fan experience” from the moment they purchase a ticket. In addition to providing superior customer service, the O2 team uses Zendesk to streamline its customer communication. By using Zendesk, the customer service team can provide a more personalized experience.
O2 Arena customer service team uses the Zendesk family of products to provide a consistent experience across the customer journey:
The O2 Arena is a world-renowned entertainment venue, located on the Greenwich peninsula of London. The venue has hosted many leading sports teams and performers. Customers are immersed in the “fan experience” beginning with the ticket purchase. Customers can also use Zendesk products to receive assistance with a wide range of issues. Using a single platform, the customer service team can easily access the information they need, whether it’s a simple question or a complex issue.
The O2 Arena customer service team uses the Zendessk family of products to deliver a consistently positive and proactive experience throughout the entire customer journey. So using Zendesk, the team has been able to provide a single, seamless customer experience for all ticketholders. Also, with a centralized dashboard, O2 can manage customer service and help desk activities in one place.
Zendesk’s number one solution:
Celine Maher joined Zendesk in 2020 as its UK and Ireland commercial growth manager. Currently, Zendesk is the number one solution in the Middle East, Africa, and Europe. Celine has over 20 years of experience in the eCommerce industry. Prior to joining Zendesk, she was the Vice President of Corporate Sales at New Relic. She has also held key roles in PayPal, Sage, and eBay. So She resides in Dublin and mentors young people in scratch programming. She is a member of Connecting Women in Tech Ireland.
LiveAgent is a web-based live chat solution. It integrates all support channels, from emails to live chat. LiveAgent also transforms email into tickets. The solution is flexible, easy to use, and helps companies provide exceptional customer support across the customer journey. It is available in 160 countries and supports the entire customer experience. Also, Customers can choose from a variety of integration options to customize their experience and save time.
BirdEye is a consumer research tool used by more than 50K businesses to improve their operations. This technology helps businesses measure customer satisfaction, identify opportunities, and boost their revenue. Its capabilities include customer surveys, social engagement, competitive benchmarking, and business insights. In addition to providing an excellent customer experience, BirdEye also enables businesses to identify which marketing tactics are working to generate more sales.